Advancing call center technology: The importance of integration

Cloud-based technology is becoming a universal means for storing data across various fields of IT, and it is no different within the call center industry. Cloud-based call center solutions are transforming customer service, while at the same time helping companies become even more efficient. The introduction of the cloud has also allowed small and medium-sized businesses to compete with larger enterprises while also providing these larger corporations with the bandwidth to expand globally. Cloud-based call center technology has created a more effective and efficient solution for call centers. However, that’s not where the efficiency should end. It would benefit companies… [Continue Reading]